Refund policy

Effective Date: August 2026

EnergicWear products are made to order after purchase. Please review each product page and the Size Guide before ordering. This policy does not limit consumer rights that cannot lawfully be excluded.

Cancelling an Order Before Fulfillment

To request a cancellation, use your customer account or email support@energicwear.store as soon as possible with your order number. We will try to cancel an order before it enters fulfillment. Once fulfillment has begun, cancellation may not be possible.

This section does not limit any statutory cancellation or withdrawal right that applies to your order.

Damaged, Defective, Misprinted, or Incorrect Items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact support@energicwear.store promptly and, where possible, within 30 days of delivery. Please include your order number, clear photos of the item and issue, and a short description of the problem.

We will review the issue and, where appropriate, arrange a replacement or refund at no additional cost to you. You will not normally need to return an item with a verified production issue. This process does not limit any statutory rights that apply to you.

If tracking shows that an item was delivered but you cannot locate it, please contact the carrier promptly and then contact us. We will review the circumstances with you. If an address supplied at checkout is incorrect or incomplete, Printify fulfillment charges or a reprint may be payable before a replacement can be sent.

Returns and Exchanges for Orders Outside the UK, EU, and EEA

Because our standard products are made to order, we do not offer returns or exchanges for a change of mind, an incorrect size choice, or a preference for a different colour, design, or product for orders delivered outside the United Kingdom, European Union, and European Economic Area (EEA).

This does not affect requests concerning damaged, defective, misprinted, or incorrect items, or any mandatory consumer rights that apply in your location.

UK, EU, and EEA Cancellation and Withdrawal Rights

Customers whose orders are delivered to the United Kingdom, European Union, or EEA may have a legal right to cancel or withdraw from a purchase without giving a reason.

Withdrawal Window

You may notify us of your cancellation or withdrawal before fulfillment and for 14 days after the final item in your order is delivered. You may use the return and cancellation option in your customer account, email support@energicwear.store, or use the model form below. Please include your order number and the item or items concerned where available.

Return Process and Cost

For an ordinary cancellation or withdrawal, you are responsible for the direct cost of returning the item, including return postage and any applicable return-import duties, taxes, customs charges, or carrier fees. We do not provide prepaid return labels for ordinary cancellation or withdrawal requests.

This does not apply where we agree otherwise or where an item is faulty, damaged, misprinted, or incorrect.

After you notify us, return the item within 14 days to:

ENERGICGROUP LLC
EnergicWear Returns
312 W. 2nd St #2474
Casper, WY 82601
United States

Please include your order number inside the parcel where possible and keep proof of posting and tracking. An item returned without an order number may take longer to identify and process; this does not limit a valid statutory cancellation or withdrawal notice.

You may handle an item only as you would in a shop to inspect its nature, characteristics, and functioning. Where permitted by law, we may make a deduction for diminished value caused by handling beyond what is necessary for that inspection.

Refunds for UK, EU, and EEA Cancellations or Withdrawals

For an eligible cancellation or withdrawal, we will refund the price paid for the returned items and the cost of the least expensive standard delivery option available for the order. We do not refund any additional cost for a delivery option that was more expensive than the standard option.

We will issue the refund within the applicable legal timeframe. Where permitted by law, we may wait until we receive the returned item or evidence that it has been sent back, whichever happens first. We do not charge a restocking fee for a statutory UK, EU, or EEA cancellation or withdrawal request.

Made-to-Order and Personalised Items

Standard EnergicWear catalogue products are not treated as personalised merely because they are printed after an order is placed. If we offer a product that is genuinely made to your specifications or clearly personalised, any applicable cancellation or withdrawal exception will be clearly stated before purchase.

Refund Method

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund to your account.

Contact Us

EnergicWear is a fitness and lifestyle apparel brand operated by ENERGICGROUP LLC.

Customer Support
Email: support@energicwear.store
Phone: +86 137 2809 5491

Mailing Address
Energic Group LLC
Energicwear Customer Support
312 W 2nd St, #2474, Casper WY 82601, United States

We aim to respond to customer inquiries within 1-2 business days.

Model Cancellation and Withdrawal Form

Complete and send this form only if you wish to cancel or withdraw from your contract:

To: ENERGICGROUP LLC, EnergicWear Returns, 312 W. 2nd St #2474, Casper, WY 82601, United States; support@energicwear.store

I/We hereby give notice that I/We cancel or withdraw from my/our contract for the sale of the following goods:

Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: